Customer Satisfaction Surveys
Telephone Surveys
We undertake B2B and B2C telephone surveys on behalf of clients. Here are a few examples of the type of work that we carry out:
- Follow up calls to check customer satisfaction levels following a car service or holiday
- Follow up calls to ask customers what additional services they may require in the future
- Customer satisfaction monitoring for corporate clients
Fraser Eagle Business Solutions can provide custom designed telephone research services to meet a diverse range of needs. We can help you design a customer survery campaign that is bespoke to your target markets and will help you to:
- Identify new business opportunities
- Explore customer satisfaction
- Examine market conditions for a new product launch
- Understand customer perceptions of your product or brand
We deliver both in-depth interview programmes for qualitative studies and scale survey programmes. Our experienced team works with professional researchers to develop methodology, refine and code questionnaires, providing a cost-effective and well considered telephone research solution.
Email Surveys
Email surveys are a great way to monitor customer satisfaction without intruding on the time and space of your customers.
The ideal way is for instant research, for example:
Customer reaction to a press article
Customer feedback on a new product or special offer
Measuring customer satisfaction to a new delivery service
Identifying any customer satisfaction issues with a new outsource
E-mail surveys do not require an incentive to receive a reasonable response and by conducting a very short survey in this way, customers are happy that you are asking them their views.